I’m not talking about Portland.
A city known for its historical scientific progress has brought about something that’s currently only available in science fiction. It’s possible right here in Schenectady to travel back in time.
In fact, the city of Schenectady is so generous, even you can be transported. It’s really simple. Just type in www.cityofschenectady.com into your browser, and you can revel in the glories of busy, hard-to-read websites that are as difficult to navigate as they are informative. The clip art traffic light gif is especially nice on the metrics page.
It’s time for a facelift. The city should ditch the various PDFs and make the site cleaner with easier navigation. City employees’ emails, not just their phone numbers, should be listed so they can be contacted when it’s convenient for the resident outside of working hours, and more forms and information should be made electronic. As much as I love playing phone tag with the wrong person, I’m confident that they have enough to do besides call me back. And that’s the crux of it. An easier to use website will not only help improve civic engagement, but it will help improve employee productivity. Now that’s tax dollars well spent.